worthing-medical-group

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,047 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 69 of 173
 
9th June 2023


Michelle A looked after with care and expertise and involved him in the decisions made. (Form completed by Alan's wife).


20th June 2023
Response from Worthing Medical Group

Thank you for your positive feedback towards our Practice staff members. It is important for us to pass on any feedback, whether positive comments or constructive criticism. This helps to boost morale and gives us learning objectives to work towards improving our service.

Involvement
Cleanliness
Staff
Appointment
Experience
 
9th June 2023


Doctor and receptionist very helpful.

Suggested improvements
Shorter waiting time.

20th June 2023
Response from Worthing Medical Group

Thank you for your positive feedback towards our Practice staff members. It is important for us to pass on any feedback, whether positive comments or constructive criticism. This helps to boost morale and gives us learning objectives to work towards improving our service. With regards to booking appointments, we do appreciate that it can take time to get through on the phone. In light of this we have increased the time patients can access the appointment system, which now closes at 12 o'clock. From April 2023 we started using a new Online Consultation System called Patient Triage. You can access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance

Involvement
Cleanliness
Staff
Appointment
Experience
 
9th June 2023


On time polite and courteous service- all very good.

Suggested improvements
Nothing.

Involvement
Cleanliness
Staff
Appointment
Experience
 
9th June 2023


Easy to deal with.


Involvement
Cleanliness
Staff
Rating not given.
Appointment
Experience
 
9th June 2023


Thorough check up.


Involvement
Cleanliness
Staff
Appointment
Experience
 
 

Page 69 of 173

Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Worthing Medical Group: http://iwgc.net/ejhnz